How to Cancel DIRECTV

Опубликовал Admin
7-10-2016, 17:40
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If you subscribe to satellite TV provider DIRECTV and are unhappy with the service or are moving somewhere DIRECTV is not available, you can cancel your service by calling the company. Canceling your subscription will stop the company from charging you monthly payments, but you may be charged a cancellation fee and other, additional fees. The following steps outline how to call DIRECTV and cancel your service.

Steps

  1. Call DIRECTV at 1-800-531-5000. Speak to a representative about canceling your subscription.
  2. Disconnect your DIRECTV equipment. Make sure to disconnect all receivers and remotes and collect them together.
  3. Return your equipment to DIRECTV. When you cancel your service, DIRECTV will provide you with an equipment return kit and instructions on how to prepare your equipment for return. If DIRECTV hasn't received your equipment within 21 days of cancellation, you will be charged an unreturned equipment fee. This fee ranges from $45 to $250, depending on the type of equipment you have.

Tips

  • To avoid some hassle, say that you are moving out of the country and would like to cancel immediately.
  • When you move, take your DIRECTV receivers and remotes with you. Leave the satellite dish where it is. Make an appointment for dish installation at the new address, and make sure that someone 18 or older will be present at the place and time where the new dish is being installed.

Warnings

  • DirecTV likes to offer lots of free services. However, beware that the services will often automatic renew at the end of the free trial and you will then be billed for the service.
  • DIRECTV does not support online cancellations.
  • If you cancel before your term of service (typically 12 to 24 months) has elapsed, you must pay a pro-rated cancellation fee. This fee can go up to $480, depending on the type of programming package and equipment you have.
  • There is a fee for deactivating a customer's service. This is typically around $15.
  • If you are moving beware of services such as 1-800-DTV-MOVE (the correct number is 1-888-DTV-MOVE). The 888 number is valid, but the 800 phone number will put you in touch with a company that pretends to be DirecTV. However, they are not. When you call the number, they will first ask for your personal information (phone number, address, etc.) and then they will try to sell you Dish Network and a Home Security system. You will also most likely get put on their mailing lists and they will probably sell your phone number. Instead, call DirecTV directly.
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