How to Recover a Gmail Password
This wikiHow teaches you how to recover a lost or forgotten Gmail password using the Gmail website or by using the Gmail mobile app.
Using the Gmail Website
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Go to https://mail.google.com. Use the link or type the URL in a web browser.
- If your email or phone number isn't filled in automatically, type it into the labeled field and click on Next.
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Click on Forgot password? below the password field.
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Enter the last password you remember and click on Next.
- If you don't remember any of the passwords you've used before, click on Try a different question at the bottom of the gray box.
- Continue clicking on Try a different question until you come across one that you can answer, answer it, then click on Next.
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Follow the on-screen instructions. You'll be asked to do one of the following:
- Confirm a text to the phone number associated with your Gmail account;
- Confirm a message to the email associated with your Gmail account;
- Confirm the email of your recovery email account if you've set one up; or
- Enter an email that you can check immediately.
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Open the applicable email or text message from Google.
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Enter the verification code in the message in the field on the screen.
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Enter a new password and confirm it in the labeled fields.
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Click on Change password.
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Click on Continue. Your password has been recovered and you can sign into Gmail with it.
- If you were unable to enter a previous password or receive a message at your associated phone number, email, or recovery email, you'll be asked to "briefly tell us why you can’t access your account." Enter a reason and click on Submit.
- Google will get back to you in 3-5 business days.
Using the Gmail App
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Open the Gmail app. It's a red and white icon shaped like a sealed envelope.
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Tap + Add an Account.
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Tap Google.
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Enter the email or phone or phone number associated with your Gmail account in the labeled field.
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Tap Next in the lower-right corner.
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Tap Forgot password? below the password field.
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Enter the last password you remember and tap Next.
- If you don't remember any of the passwords you've used before, tap Try another way to sign in below the password field.
- Continue tapping Try another way to sign in until you come across one that you can answer, answer it, then tap Next.
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Follow the on-screen instructions. You'll be asked to do one of the following:
- Confirm a text to the phone number associated with your Gmail account;
- Confirm a message to the email associated with your Gmail account;
- Confirm an email to a recovery email account if you've set one up; or
- Enter an email that you can check immediately.
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Open the applicable email or text message from Google.
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Enter the verification code in the message in the field on the screen.
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Enter a new password and confirm it in the labeled fields.
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Tap Next.
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Tap Accept. Your password has been recovered and you can sign into Gmail with it.
- If you were unable to enter a previous password or receive a message at your associated phone number, email, or recovery email, you'll be asked to "briefly tell us why you can’t access your account." Enter a reason and tap Submit.
- Google will get back to you in 3-5 business days.
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